F.A.Q.

Q.  When will my order ship?
A. Processing times are as followed: Up to 28 business days for apparel and Up to 21 days for everything else. Please note that once shipped it’s up to usps on how fast they get the items to you. They are operating at a slower rate than usual please be advised! Thank you for understanding! 

Q. Can I sell finished products with your prints?
A; Yes, you can!

Q. What are business days?
A. They are Monday through Friday. It does NOT include the day you ordered, Holidays and Weekends.

Q. What if my tracking doesn't update?
A. If your tracking doesn't update within 21 business days and you provide a claim number, we will send you out a new order. 

Q. Can I combine orders?
A. We do not combine orders due to our high volume of orders and the weight of the items. If you place separate orders, they will be shipped individually.

Q. What if there is an error with my order?
A. Please email us at Twinsiescustomcreations@gmail.com ASAP and we will fix the error. 

Q. What's your cancellation policy?
A. You have 24 hours after an order has been placed to cancel your order. Once 24 hours has passed, we are not able to cancel your order as we have begun to process your order. During a sale we do not cancel or refund any orders. 

Q. My order shows delivered but I don't have it. What do I do?
A. You will need to contact your local USPS. We do not have any other information then what you see on your tracking. 

Q. What happens if my order gets lost or doesn't show up?
A. If you have tracking on your order, we will do everything we can to help locate your order or replace your order. If you choose no tracking for shipping, we will not be able to assist in locating or replacing your order.

Q. What is your Refund Policy?
A. No returns/exchanges/cancellations unless at sellers' fault such as design, color, fonts All sales are final. Please contact us if there is an issue!  Any damage of items must be reported via email with pictures within 24hrs of delivery for a refund or reship.

Q. Are the Games Non-Refundable?
A. NO they are NOT!!!!! You will get a Digital Download for PROOF of Purchase for any game that is played on TikTok, Facebook, and/or Clapper.